dakotaSupport
Last updated: August 19, 2026
Contact us
The fastest way to reach us is email. We read every message and respond as quickly as we can.
Dakota Labs LLC
Email: [email protected]
Web: dakota-labs.com
To help us help you faster, please include:
- Your device and platform (e.g., iPhone 15, iOS 18; Galaxy S23, Android 16)
- The app version (shown in the app's settings)
- What you were doing when the problem occurred, and what you expected to happen
If your dog needs urgent help, do not wait on the app or on us. Beau's care tools are informational only and are not veterinary advice. In an emergency, contact a veterinarian or emergency clinic immediately, or call ASPCA Animal Poison Control at 888-426-4435.
Frequently asked questions
How do I manage or cancel my Beau Plus subscription?
Beau Plus is billed through your app store account, not by Dakota Labs directly.
- iOS: open Settings → your Apple ID → Subscriptions, select Beau, and manage or cancel from there.
- Android: open the Google Play app → your profile → Payments & subscriptions → Subscriptions, select Beau, and manage or cancel from there.
Canceling stops future renewals; you keep Plus access until the end of the current billing period.
How do I request a refund?
Because subscriptions are billed by Apple or Google, refunds are handled by them under their policies. On iOS, request a refund at reportaproblem.apple.com. On Android, use Google Play's order history or refund request flow. If you get stuck, email us and we will point you in the right direction.
How do I delete my account?
You can delete your account and its data from within the app. If for any reason you cannot delete in-app, email [email protected] from the address on your account and we will process the request within 30 days. See Delete your Beau account for the steps, what is deleted and what we keep.
Where is my data stored, and who can see it?
See our Privacy Policy for the complete answer. In short: we do not sell your data, we do not use it to train machine-learning models, and we do not share it with advertisers.
Something looks wrong or broken. What should I do?
First, make sure you are on the latest version of the app from the App Store or Google Play. If the problem persists, email us with the details listed above and we will investigate.